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Responsible Gambling at Spinbit Casino

At Spinbit Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. This page outlines our responsible gambling policy, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Spinbit Casino operates under a strict responsible gambling framework. We actively promote safe gaming practices and comply with all applicable regulations governing online gambling in New Zealand. Our team is trained to identify signs of problem gambling and to assist players who may be experiencing difficulties.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

  • Do you spend more money on gambling than you can afford to lose?
  • Do you gamble to escape stress, anxiety, or depression?
  • Have you lied to friends or family about your gambling habits?
  • Do you chase losses by continuing to gamble after losing money?
  • Has gambling caused problems in your relationships or at work?
  • Do you feel restless or irritable when you try to stop gambling?
  • Have you borrowed money or sold possessions to fund gambling?

If you answered yes to one or more of these questions, we strongly encourage you to use the tools available on our platform and to seek professional support.

Responsible Gambling Tools at Spinbit Casino

We provide a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period.

Loss Limits

Define the maximum amount you are willing to lose over a set period. This helps prevent chasing losses and keeps your spending within a budget you are comfortable with.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable periodic reminders that display how long you have been playing and how much you have spent. These pop-up notifications help you stay aware of your activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you believe you need a longer break, you can self-exclude from Spinbit Casino for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, contact our support team at [email protected] or use the live chat feature available 24/7 on our website.

Protecting Minors

Spinbit Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor is attempting to use our platform, we will immediately suspend the account pending investigation.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential support is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline offering support for people affected by gambling harm, including family members and friends.

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope with each other to recover from problem gambling.

Mental Health Foundation of New Zealand

Provides resources and support for mental health and wellbeing, including issues related to gambling harm.

Lifeline New Zealand

Offers crisis support and counselling for people in distress.

Tips for Gambling Responsibly

  • Set a budget before you start playing and stick to it.
  • Only gamble with money you can afford to lose.
  • Treat gambling as entertainment, not as a source of income.
  • Take regular breaks and do not gamble for extended periods.
  • Do not gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs.
  • Balance gambling with other leisure activities.
  • Never chase your losses.
  • Keep track of the time and money you spend gambling.

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools or policies, or if you need assistance activating any of the features described on this page, please do not hesitate to contact us:

This Responsible Gambling page was last updated on 1 June 2026.

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